What separates Teddy Bear Portraits from other children’s photography companies?
- Outstanding quality of portraits
- Professional photographers specifically trained to work with preschool-age children
- Premier customer service start to finish
- Digital Portrait Sales Event
- Variety of poses, expressions and package options
Are there any sitting fees or is pre-payment required?
There is absolutely no upfront cost involved to the center.
When will my photos be posted online for viewing and ordering?
Within 24 hours of your photo date, you can view and order your photos online with the gallery password.
How can I place an order?
After your child’s portrait session, you will receive an email and SMS text to the contact info you provided with a direct gallery link to your individual child’s password protected gallery. You may also use your online code from your parent participation form or contact the Customer Service Department at customerservice@nationwidestudios.com.
How do I access my photos online?
- Click the Shop button at the top of the page.
- In the search field on the page, enter the code listed on your order form.
- Enter your email. This is used to send you your digital images and offers.
- To view a larger version of an image, click on the thumbnail image.
- Click the BUY button to order any package option or image.
How do I add retouching to my photos?
Retouching is available for an additional fee on all orders. Once your item is placed into the cart, you can choose retouching using the “Options” tab. This will only retouch the image(s) for your order. However, this will not retouch the actual proofs or the yearbook image.
What do I do if I don’t know my gallery code?
Email us at customerservice@nationwidestudios.com with your child’s full name. Our Customer Care department will retrieve it and send your gallery code via email.
What is the digital download?
The Digital Download Package is a package option that includes the digital version of your portraits with copyright permission to share or print the photographs. When you purchase a Digital Download Package, Teddy Bear Portraits sends you a link to the email address you provided at checkout. When you visit the link, you can download your images directly to your computer. The copyright attached to the email gives you ownership of your photos. We cannot provide refunds on digital downloads since customers receive the copyright at purchase.
What is a Social Media Image?
The Social Media Download is a lower resolution photo suitable for posting on social media. It is not meant to be high quality nor used for printing. If you wish to have a high-resolution image with a copyright release, you must purchase the full digital download.
Once I place an order, how long will it take to receive my package?
Orders are delivered via USPS approximately 2 – 3 weeks from the order date. **Some items may ship separately if processed at different facilities and/or if larger in size.
Can I change or cancel my order after it’s been placed?
After an order is placed, it goes directly into production; therefore, we are not able to change or cancel an existing order.
Do you send prints to foreign countries?
Our international shipments are limited to prints that are 8×10 or smaller in size. Please contact us to place international orders.